Complaint
Robot complaints and service
Fast solution. Fair approach. Minimum downtime.
It is crucial for robots to get back into operation as quickly as possible .
That's why our complaint and service process is set up simply, clearly and individually - according to the agreement when selling the robot.
If a problem arises, please contact us . Together we will find the fastest solution.
How to start a complaint
Before you start filling out the form, we recommend:
-
prepare an order or invoice number
-
brief description of the defect
-
information whether the robot is still in operation or out of operation
👉 The more accurate the description, the faster the solution.
Claim resolution options
Depending on the type of robot, defect and agreement made during the sale, the complaint can be made:
🔧 On-site repair at the customer's location
-
ideal for minimizing downtime
-
a service technician will come to you
-
common solution for B2B operations
📦 By sending the robot to service
-
if on-site repair is not possible
-
by prior arrangement
-
We will safely take over and repair the robot.
🔄 Individual procedure
-
for custom or specific solutions
-
always according to contractual terms and conditions
There is no one-size-fits-all solution – we are always looking for the fastest and most effective solution .
Important information
-
Complaints are subject to the applicable terms and conditions.
-
The scope of service and response time are based on a specific agreement at the time of sale.
-
For custom solutions, the procedure may vary.
-
We will keep you informed every step of the way.
Our priority is to get the robot back into service as quickly as possible .
Complaint form
To initiate a complaint, please fill out the form below.
We will contact you as soon as possible and arrange the next steps.
Recommended form fields:
-
Name and company
-
E-mail
-
Phone
-
Order/invoice number
-
Robot type
-
Fault description
Do you need to resolve a complaint urgently?
If the robot stops and restricts operation, contact us directly :
📞 +420 792 317 050
✉️ info@svet-robotu.cz
We will arrange the fastest possible procedure.