Terms and conditions
1. INTRODUCTORY PROVISIONS
1.1. These business terms and conditions of the operator Roel Adriaan Ramp, with its registered office at Okružní 2719, 470 01, Česká Lípa, identification number: 86941461, registered in the Trade Register kept by the Municipal Office in Česká Lípa since 10.7.2008 for the sale of goods through the online store located at the internet address www.svet-robotu.cz, regulate, in accordance with the provisions of Section 1751 paragraph 1 of Act No. 89/2012 Coll. of the Civil Code, the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract concluded between the seller and another natural person through the seller's online store. The online store is operated by the seller on the website located at the internet address www.svet-robotu.cz .
1.2. Provisions deviating from the terms and conditions may be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.
1.3. The provisions of the terms and conditions are an integral part of the purchase contract. The purchase contract and the terms and conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.
1.4. The Seller may amend or supplement the text of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.
2. USER ACCOUNT
2.1. Based on the buyer's registration on the website, the buyer can access his user interface. From his user interface, the buyer can order goods, if the store's web interface allows it, the buyer can also order goods without registration directly from the store's web interface.
2.2. When registering on the website and when ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data provided in the user account in the event of any change. The data provided by the buyer in the user account and when ordering goods is considered correct by the seller.
2.3. Access to the user account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.
2.4. The Buyer is not entitled to allow third parties to use the user account.
2.5. The Seller may cancel the user account, especially if the Buyer does not use his/her user account for more than a year, or if the Buyer breaches his/her obligations under the purchase contract.
2.6. The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.
3. CONCLUSION OF THE PURCHASE CONTRACT
3.1. All presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732, paragraph 2 of the Civil Code do not apply.
3.2. The web interface of the store contains information about the goods, including the prices of individual goods. The prices of the goods are listed including value added tax and all related fees. The prices of the goods remain valid for the period when they are displayed in the web interface of the store. This provision does not limit the seller's ability to conclude a purchase contract under individually agreed conditions. The personalized price applies to shoppers via Heureka,
3.3. The web interface of the store also contains information about the costs associated with packaging and delivery of goods. The information about the costs associated with packaging and delivery of goods provided in the web interface of the store applies only in cases where the goods are delivered within the territory of the Czech Republic.
3.4. To order goods, the buyer fills out the order form in the store's web interface. The order form contains, in particular, information about:
3.4.1. ordered goods (the ordered goods are "inserted" by the buyer into the electronic shopping cart of the store's web interface),
3.4.2. method of payment of the purchase price of the goods, information on the requested method of delivery of the ordered goods and
3.4.3. information about the costs associated with the delivery of goods (hereinafter collectively referred to as the "order").
3.5. Before sending the order to the seller, the buyer is allowed to check and change the data entered by the buyer in the order, also with regard to the buyer's ability to detect and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking on the "ORDER" button. The data specified in the order are considered correct by the seller. Immediately after receiving the order, the seller confirms receipt to the buyer by e-mail to the buyer's e-mail address specified in the user interface or in the order (hereinafter referred to as the "buyer's e-mail address").
3.6. The Seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), to ask the Buyer for additional confirmation of the order (for example, in writing or by telephone).
3.7. The contractual relationship between the seller and the buyer arises upon delivery of the order receipt (acceptance), which is sent by the seller to the buyer by e-mail to the buyer's e-mail address.
3.8. The Buyer agrees to the use of distance communication means when concluding the purchase contract. The costs incurred by the Buyer when using distance communication means in connection with concluding the purchase contract (internet connection costs, telephone call costs) are borne by the Buyer himself, and these costs do not differ from the basic rate.
3.9. Without an updated device and enabled cookies, we cannot guarantee the proper functioning of the e-shop.
4. PRICE OF GOODS AND PAYMENT TERMS
4.1. The buyer may pay the seller the price of the goods and any costs associated with the delivery of the goods under the purchase contract in the following ways:
in cash at the seller's warehouse at Okružní 2719, Česká Lípa 470 01;
in cash on delivery at the location specified by the buyer in the order;
by bank transfer to the seller's account no. 4052463339 / 0800, maintained with Česká Spořitelna, as (hereinafter referred to as the "seller's account").
4.2. Together with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of the goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with delivery of the goods.
4.3. The Seller does not require a deposit or other similar payment from the Buyer. This does not affect the provisions of Article 4.6 of the Terms and Conditions regarding the obligation to pay the purchase price of the goods in advance.
4.4. In the case of payment in cash or in the case of payment on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 14 days of concluding the purchase contract.
4.5. In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.
4.6. The Seller is entitled, especially in the event that the Buyer does not confirm the order additionally (Article 3.6), to demand payment of the entire purchase price before sending the goods to the Buyer. The provisions of Section 2119, paragraph 1 of the Civil Code shall not apply.
4.7. Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.
4.8. The operator reserves the right to correct the price of the goods before sending the goods if it discovers that the goods were offered at an incorrect price. In such a case, the customer must be informed of the correct price and the customer must agree to the price adjustment. Otherwise, the purchase contract will not be concluded and the order will be canceled by the operator.
4.9. If it is customary in business transactions or if it is stipulated by generally binding legal regulations, the seller will issue a tax document - invoice to the buyer regarding payments made on the basis of the purchase contract. The seller is a payer of value added tax. The tax document - invoice will be issued by the seller to the buyer after payment of the price of the goods and sent in electronic form to the buyer's electronic address.
5. WITHDRAWAL FROM THE PURCHASE CONTRACT
5.1. The Buyer acknowledges that, according to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from a purchase contract for the supply of goods that have been modified according to the wishes of the Buyer or for his person, from a purchase contract for the supply of goods that are subject to rapid deterioration, as well as goods that have been irretrievably mixed with other goods after delivery, from a purchase contract for the supply of goods in a closed package that the consumer has removed from the package and cannot be returned for hygiene reasons, and from a purchase contract for the supply of a sound or video recording or computer program if their original packaging has been damaged.
5.2. Unless it is a case specified in Article 5.1 or another case where it is not possible to withdraw from the purchase contract, the buyer has the right to withdraw from the purchase contract within sixty (60) days from the receipt of the goods, and if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which is an annex to the terms and conditions. The buyer can send the withdrawal from the purchase contract, among others, to the address of the seller's business premises or to the seller's e-mail address.
5.3. According to Section 1837 of the Civil Code, the contract cannot be withdrawn from within 14 days. However, the seller may voluntarily allow the return of the goods within 14 days for a fee of 25% of the purchase price. The 25% fee applies only to orders up to 1,000,000 CZK. Orders over 1,000,000 CZK cannot be returned except with prior agreement.
5.4. In the event of withdrawal from the contract pursuant to Article 5.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days of the Buyer's withdrawal from the purchase contract, in the same manner in which the Seller received them from the Buyer. The Seller is also entitled to return the performance provided by the Buyer upon the Buyer's return of the goods or in another manner, if the Buyer agrees to this and no additional costs are incurred by the Buyer. If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the funds received to the Buyer before the Buyer returns the goods or proves that he has sent the goods to the Entrepreneur.
5.5. The seller is entitled to unilaterally offset the claim for compensation for damage caused to the goods against the buyer's claim for a refund of the purchase price.
5.6. Until the buyer takes over the goods, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller will return the purchase price to the buyer without undue delay, by bank transfer to the account designated by the buyer.
5.7. If a gift is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with a termination condition that if the buyer withdraws from the purchase agreement, the gift agreement regarding such a gift loses its effectiveness and the buyer is obliged to return the gift provided to the seller together with the goods.
6. TRANSPORTATION AND DELIVERY OF GOODS
6.1. In the event that the method of transport is agreed upon based on a special request from the buyer, the buyer bears the risk and any additional costs associated with this method of transport.
6.2. If the seller is obliged to deliver the goods to the place specified by the buyer in the order under the purchase contract, the buyer is obliged to take over the goods upon delivery. The postage is 69 CZK incl. VAT for transport by Zásilkovna, 99 CZK incl. VAT for transport by the GLS courier service. Delivery of goods worth over 5000 CZK incl. VAT is free of charge for all carriers within the Czech Republic. Sending goods worth over 500 CZK incl. VAT is free of charge for the GLS-Zbox carrier within the Czech Republic. Cash on delivery is possible from an order worth 300 CZK and costs 39 CZK, otherwise there is no surcharge.
6.3. If, for reasons on the part of the buyer, it is necessary to deliver the goods repeatedly or in a different manner than specified in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery.
6.4. When accepting the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects, immediately notify the carrier. If the packaging is found to be damaged indicating unauthorized entry into the shipment, the buyer does not have to accept the shipment from the carrier.
6.5. When ordering goods over 1000 CZK, shipping is free if you choose the Zásilkovna service. It applies to shipments up to 100 cm.
6.6. In the event of splitting the order at the customer's request, postage will be charged for the second shipment.
6.7. Additional rights and obligations of the parties during the transport of goods may be regulated by the Seller's special delivery conditions, if issued by the Seller.
6.8. Due to limited carrier capacity, transportation may be changed by notification.
7. RIGHTS FROM DEFECTIVE PERFORMANCE
7.1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).
7.2. The Seller is responsible to the Buyer that the goods are free from defects upon acceptance. In particular, the Seller is responsible to the Buyer that at the time the Buyer accepted the goods:
7.2.1. the goods have the properties agreed upon by the parties, and in the absence of such agreement, they have the properties described by the seller or manufacturer or expected by the buyer with regard to the nature of the goods and on the basis of their advertising,
7.2.2. the goods are suitable for the purpose stated by the seller for their use or for which goods of this type are usually used,
7.2.3. the goods correspond in quality or design to the agreed sample or template, if the quality or design was determined according to the agreed sample or template,
7.2.4. the goods are of appropriate quantity, measure or weight and
7.2.5. the goods comply with the requirements of legal regulations.
7.3. The provisions set out in Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, for wear and tear of the goods caused by their normal use, for used goods for a defect corresponding to the degree of use or wear and tear that the goods had when they were taken over by the buyer, or if this results from the nature of the goods.
7.4. If a defect becomes apparent within six months of receipt, the goods are deemed to have been defective upon receipt.
7.5. The buyer shall exercise the rights arising from defective performance at the seller's premises, where the complaint can be accepted with regard to the range of goods sold, or at the registered office or place of business. The moment of exercising the complaint shall be deemed to be the moment when the seller receives the goods complained of from the buyer.
7.6. Other rights and obligations of the parties related to the seller's liability for defects may be regulated by the seller's complaints procedure.
7.7. The Seller is not liable for direct or indirect damages incurred by the Customer as a result of incorrect or incomplete information about the products listed on the Website. In the event that the information about the product does not correspond to reality, the Customer is entitled to request a replacement of the goods or a refund, however, the costs associated with any damages incurred during the installation or use of the product are not covered by the Seller's warranty or liability.
8. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
8.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.
8.2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of the provisions of Section 1826, paragraph 1, letter e) of the Civil Code.
8.3. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID: 000 20 869, internet address: http://www.coi.cz, is responsible for the out-of-court resolution of consumer disputes arising from the purchase contract.
8.4. The seller is authorized to sell goods on the basis of a trade license. Trade license inspection is carried out within its scope by the relevant trade license office. Supervision of the area of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority, to a limited extent, carries out, among other things, supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.
8.5. The Buyer hereby assumes the risk of change of circumstances within the meaning of Section 1765, paragraph 2 of the Civil Code.
9. PROTECTION OF PERSONAL DATA
9.1. The protection of personal data of the buyer, who is a natural person, is provided by Act No. 100/2000 Coll., on the Protection of Personal Data, as amended. Our company is aware of the importance of personal data protection and fulfills all legal obligations. We are a registered administrator with the Office for Personal Data Protection under reg. no. 00050239 - verification is possible here https://www.uoou.cz/verejny-registr-zpracovani-osobnich-udaju.asp.
9.2. The Buyer agrees to the processing of the following personal data: name and surname, residential address, identification number, tax identification number, e-mail address and telephone number (hereinafter collectively referred to as "personal data").
9.3. The Buyer agrees to the processing of personal data by the Seller for the purposes of exercising the rights and obligations under the purchase contract and for the purposes of maintaining a user account. Unless the Buyer chooses another option, he agrees to the processing of personal data by the Seller also for the purposes of sending information and commercial communications to the Buyer. Consent to the processing of personal data in full pursuant to this article is not a condition that would in itself prevent the conclusion of a purchase contract.
9.4. The Buyer acknowledges that he is obliged to provide his personal data (during registration, in his user account, when ordering from the web interface of the store) correctly and truthfully and that he is obliged to inform the Seller of any change in his personal data without undue delay.
9.5. The Seller may entrust the processing of the Buyer's personal data to a third party as a processor. Apart from persons transporting the goods, the Seller will not transfer personal data to third parties without the Buyer's prior consent.
9.6. Personal data will be processed for an indefinite period. Personal data will be processed in electronic form in an automated manner or in printed form in a non-automated manner.
9.7. The Buyer confirms that the personal data provided is accurate and that he has been informed that the provision of personal data is voluntary.
9.8. If the buyer believes that the seller or the processor (Article 9.5) is processing his personal data in a manner that is contrary to the protection of the buyer's private and personal life or in violation of the law, especially if the personal data are inaccurate with regard to the purpose of their processing, he may:
9.8.1. ask the seller or processor for an explanation,
9.8.2. demand that the seller or processor eliminate the situation thus arising.
9.9. If the buyer requests information about the processing of his personal data, the seller is obliged to provide him with this information. The seller has the right to demand reasonable compensation for the provision of information pursuant to the previous sentence, not exceeding the costs necessary to provide the information.
10. SENDING COMMERCIAL COMMUNICATIONS AND SAVING COOKIES
10.1. The Buyer agrees to the sending of information related to the Seller's goods, services or business to the Buyer's electronic address and further agrees to the sending of commercial communications by the Seller to the Buyer's electronic address.
10.2. The buyer agrees to the storage of cookies on his computer. In the event that the purchase on the website can be made and the seller's obligations under the purchase contract fulfilled without the storage of cookies on the buyer's computer, the buyer may revoke the consent in accordance with the previous sentence at any time.
11. OUT-OF-COURT RESOLUTION OF CONSUMER DISPUTES
11.1. Dear consumer, if you believe that we have damaged you or failed to meet our obligations, write to our email address roel.ramp@seznam.cz or info@svet-robotu.cz
11.2. If we are unable to resolve the dispute directly, you also have the right to out-of-court settlement of a consumer dispute, pursuant to Act No. 378/2015, amending Act No. 634/1992 Coll., on Consumer Protection.
11.3. The entity (ADR) for out-of-court resolution of consumer disputes between a trader and a consumer is the Czech Trade Inspection or another entity authorized by the Ministry of Industry and Trade, see http://www.mpo.cz/dokument169867.html.
11.4. At the Czech Trade Inspection Authority, the consumer has the opportunity to submit a proposal via an online form available on the website of the Czech Trade Inspection Authority: https://adr.coi.cz/cs.
11.5. The consumer may file a complaint with the Czech Trade Inspection Authority or an authorized entity no later than 1 year from the date on which he first exercised his right, which is the subject of the dispute, against the seller.
11.6. The consumer may also submit a proposal via the EU Out-of-Court Dispute Resolution Platform, which is available online at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=CS. Only a consumer residing in the EU may submit a proposal to a trader established in the EU.
11.7. If the disputing parties are not satisfied with the quality of the out-of-court resolution of a consumer dispute and believe that the Rules for Out-of-Court Resolution of Consumer Disputes were violated during the proceedings, they may file a complaint to the address of the Ministry of Industry and Trade or to the email address adr@mpo.cz.
11.8. In the case of cross-border disputes, the European Consumer Centre Czech Republic assists consumers in accessing the relevant out-of-court consumer dispute resolution body.
11.9. The parties shall bear the costs associated with the out-of-court resolution of consumer disputes themselves.
12. DELIVERY
12.1. The Buyer may be delivered to the e-mail address specified in his user account or specified by the Buyer in the order.
13. COMPLAINTS AND WARRANTY
13.1. We will handle any complaints to your satisfaction by individual agreement with you and in accordance with the applicable legal system. The buyer is obliged to inspect the goods after receipt in order to detect any defects and damage. The buyer is obliged to report any defects to our company immediately. We are not liable for defects caused by the carrier. All goods are subject to a statutory period of 24 months, unless otherwise stated. The warranty applies only to manufacturing defects.
13.2. The warranty does not apply to wear and tear of the item caused by its normal use, improper use of the product, improper storage, or unprofessional installation.
13.3. Procedure for complaints - inform us about the complaint by e-mail at info@svet-robotu.cz, in writing or fill out our online form, send the goods as a registered package (not cash on delivery) to our address. Indicate the reason for the complaint and your address in the shipment (if you filled out the online form, skip this step). Attach proof of purchase of the claimed goods in our store
13.4. We will handle your complaint as quickly as possible, usually within a week, no later than 30 days from the date of its occurrence, i.e. the receipt of the goods by our company.
13.5. The customer is obliged to return the goods in intact packaging, otherwise the seller is entitled to reduce the price of the returned goods by the value of the damaged packaging.
13.6. We are not liable for damages resulting from changes in government measures, especially in connection with the coronavirus pandemic. For the range of antigen tests, we are not liable for any non-reimbursement of these tests by the insurance company. The range of medical products cannot be returned for hygiene reasons (antigen tests, respirators, etc.).
14. FINAL PROVISIONS
14.1. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights arising from generally binding legal regulations.
14.2. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. Amendments and supplements to the purchase contract or Terms and Conditions shall be in writing.
14.3. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.
14.4. The appendix to the terms and conditions includes a sample form for withdrawal from the purchase contract.
14.5. Seller's contact details: Okružní 2719, Česká Lípa 470 01, info@svet-robotu.cz, 723766248 .
In Česká Lípa on November 25, 2024